Refund Policy
1. Refund Eligibility 1.1. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a refund. 1.2. To be eligible for a refund, the item must be unused, in its original packaging, and returned within 30 days of receiving it.
2. Refund Process 2.1. To initiate a refund, contact our customer service team at 310-922-4757. 2.2. Provide your order number and reason for the return. Our team will guide you through the process. 2.3. Refunds are processed to the original payment method within 5 days after we receive and inspect the returned item.
3. Return Shipping 3.1. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. 3.2. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.
4. Refund Amount 4.1. The refund amount will be the purchase price of the item, excluding any shipping charges. 4.2. If the return is due to a defect or an error on our part, the full purchase price, including shipping charges, will be refunded.
5. Exclusions 5.1. Custom or personalized items are non-refundable unless they are defective or damaged upon arrival.
6. Damaged or Defective Items 6.1. If your order arrives damaged or defective, please contact us within 30 days. 6.2. We may request photos of the damaged or defective item for verification.
7. Refunds for Sale or Promotional Items 7.1. Sale or promotional items may be eligible for refunds, subject to the terms of this policy.
8. Refunds for Gift Purchases 8.1. If you received the item as a gift and would like a refund, please contact us to discuss the process.